Delivery Information

Stock Information

Images used on our website are provided by the relevant suppliers in accordance with their terms and conditions.

Images of stock may vary depending on operating systems, devices and monitors.

Stock availability and Stock to order

Stock held and orders placed before 2pm, Monday to Friday, are usually delivered the next working day.

Stock to order is clearly highlighted and is usually ordered direct via the supplier and sent out via their courier, orders are usually delivered within 3-7 working days Monday to Friday (Not including Bank Holidays).

Free Cushion and Throw Promotion 

When purchasing the Cath Kidston Spitalfields Navy Duvet you will receive 1 Cushion and 1 Throw, the promotion is automatically processed so no need to add the products to the basket, if you return the Duvet Set for a refund the Cushion and Throw must be returned as part of the promotion.

The free gift cannot be refunded or credited in exchange for a different item.

We reserve the right to withdraw, alter or decline the offer without prior notice.

Free Sheet Set

When purchasing a Kew Gardens Duvet Set you will receive 1 Sheet Set.

The promotion is automatically processed so no need to add the products to the basket, if you return the Duvet Set for a refund the Sheet Set must be returned as part of the promotion.

The free gift cannot be refunded or credited in exchange for a different item.

We reserve the right to withdraw, alter or decline the offer without prior notice.

Free Pillowcase Pair

When purchasing a Duvet Set on Selected Ranges you will receive 1 Pillowcase Pair.

The promotion is automatically processed so no need to add the products to the basket, if you return the Duvet Set for a refund the Pillowcase Pair must be returned as part of the promotion.

The free gift cannot be refunded or credited in exchange for a different item.

We reserve the right to withdraw, alter or decline the offer without prior notice.

CHRISTMAS DELIVERIES 2023

Last day to order for delivery for Christmas is Wednesday 20th December.

Last day for Order Only products is Monday 18th December.

Deliveries placed after 21st December will be dispatched on 22nd December for delivery on/or around 27th/28th December.

Orders placed on 29th December will be dispatched for delivery on/or around the 2nd/3rd January 2024.

Delivery for Mainland UK

Our deliveries are normally delivered by DPD Local complete with tracking number.

Delivery is FREE of charge, when you spend £20 or more, for the majority of UK postcodes.

A postage and packing charge of £3.95 applies to orders under £20.

Orders placed before 2pm, Monday to Friday, are usually delivered the next working day (Not including Bank Holidays).

This offer is for mainland UK only.

Northern Ireland Delivery

2 Day Delivery Only

A delivery charge of £9.95 applies for the following postcode area:

BT

Scottish Highlands Delivery

A delivery charge of £9.95 applies for the following postcode areas:

AB36, AB37, AB38, AB55, AB56, FK17, FK18, FK19, FK20, FB21, IV1, IV2, IV3, IV4, IV5, IV6, IV7, IV8, IV9, IV10, IV11, IV12, IV13, IV14, IV15, IV16, IV17, IV18, IV19, IV20, IV21, IV22, IV23, IV24, IV25, IV26, IV27, IV28, IV29, IV30, IV31, IV32, IV33, IV34, IV35, IV34, IV35, IV36, IV38, IV39, IV52, IV53, IV54, IV63, KW1, KW2, KW3, KW4, KW5, KW6, KW7, KW8, KW9, KW10, KW11, KS12, KW13, KW14, PA21, PA22, PA23, PA24, PA25, PA26, PA27, PA28, PA29, PA30, PA31, PA32, PA33, PA34, PA35, PA36, PA37, PA38, PA39, PA40, PH19, PH20, PH21, PH22, PH23, PH24, PH25, PH26, PH30, PH31, PH32, PH33, PH34, PH35, PH36, PH37, PH38, PH39, PH40, PH41, PH49, PH50

Scottish Islands Delivery 

A delivery charge of £14.95 applies for the following postcode areas:

HS1, HS2, HS3, HS4, HS5, HS6, HS7, HS8, HS9, IV40, IV41, IV42, IV43, IV44, IV45, IV46, IV47, IV48, IV49, IV50, IV51, IV55, IV56, KA27, KA28, KW15, KW16, KW17, PA20, PA41, PA42, PA43, PA44, PA45, PA46, PA47, PA48, PA49, PA60, PA61, PA62, PA63, PA64, PA65, PA66, PA67, PA68, PA69, PA70, PA71, PA72, PA73, PA74, PA75, PA76, PA77, PA78, PH42, PH43, PH44, ZE1

Delivery for the Channel Islands & Isle of Man

A delivery charge of £15 applies for the following postcode areas:

JE1 - JE4 GY1 - GY9 IM1 - IM9

Delivery for the Isle of Wight

A delivery charge of £15 applies for the following postcode areas:

PO30, PO31, PO32, PO33, PO34, PO35, PO36, PO37, PO38, PO39, PO40, PO41

Delivery for Isles of Scilly

2 Day Delivery Only

A delivery charge of £14.95 applies for the following postcode areas:

TR21, TR22, TR23, TR24, TR25

 

Delivery to the Republic of Ireland (Currently Suspended due to Brexit)

A delivery charge of £19.95 will be applicable. Deliveries may take longer than usual due to Brexit.

Delivery in Europe

Due to Brexit we regret that we are currently not able to offer delivery to Europe. We will continue to monitor the situation and will update the website if delivery becomes possible again.

Belgium, France, Germany, Italy, Luxembourg, Netherlands, Austria, Republic of Cyprus, Denmark, Czech Republic, Slovakia, Spain (mainland), Estonia, Finland, Hungary, Latvia, Malta, Poland, Portugal, Slovenia, Sweden, Lithuania, Norway, Romania, Bulgaria, Greece.

Delivery Fees

Whilst we charge UK VAT on orders as required, we are not liable for any fees charged by custom officials on orders or deliveries outside the UK Mainland.

Rest of World

Please contact us via email so we may supply a price for delivery.

Returns Policy

Returns

Extended Christmas Returns 2023

Purchases made between 1/12/23 and 24/12/23, can be returned up until 21st January 2024 (Exclusions apply, please see below) Purchases made from 25/12/23 onward our 28 days returns policy applies.

You may return your order (once accepted by us) within 28 days of delivery of the product. 

Return`s Address:

15 Bridge Street, Spalding, Lincolnshire, PE11 1XA.

You must give us written notice by post or email:

customerservices@charmed-interiors.co.uk

Any refunds will be refunded via source of payment (excluding any postage costs incurred by Charmed Interiors). All cancelled items must be returned to us in perfect condition, unused and with all original packing, the sender will pay any costs relating to returning items back for refunds.

We are happy to exchange or refund if the product is considered faulty by Charmed Interiors, you will incur no return postage costs else the above conditions apply.

Exclusions from Returns and Refund Policy

Made to Measure Curtains, Blinds, Order Only Products including Readymade Curtains, Curtain Accessories, Curtain Poles and Cushions,

Quilts, Pillows, Mattress Protectors and Mattress Enhancers are exempt from returns due to hygiene reasons

This does not effect your statutory rights.

Disclaimer

We reserve the right to vary delivery charges from those listed above in exceptional circumstances, such as orders containing heavy items being sent to non-mainland UK locations. In these circumstances we will contact you first to give you an opportunity to cancel your order.